Terms and Conditions

Account credentials

You are not permitted to disclose your username and password to anyone else, nor allow somebody else to use the privileges granted to your account. This means that, among others, you may not disclose, share, or permit others to use you account’s username, password, and the API keys of the products you purchased.

Breach of this condition will be dealt with seriously, and may result in your account and API Key to be invalidated.

Support Policy

All support for products with non-renewable licenses are delivered via the dedicated Support Forum. Support for products with renewable licenses are delivered by email through our priority support system, accessible from your account page after purchase of applicable products. If you so choose, you may also request and receive support via the dedicated support forum.

Please note that we can’t do your work for you and we can’t work magic. The following are some of the things that we can’t do and don’t promise as part of our standard support.

Hosting environment

Folks run WordPress on many different server types. We try very hard to make sure that the Graphene family of themes is compatible with most hosting environments. However, some compatibility problems may remain.

We can help you trace issues and find solutions. However, we can’t always fix everything — at least not immediately.

Compatibility With Other Plugins and Themes

We do our best to make Graphene family of themes compatible with everything else in the WordPress world. However, much of it is not in our hands. If you’re having a problem that involves a different plugin or theme, we can’t make it work.

We’re going to do our best to help. If you show us code fragments, we can tell you what needs changing, but we can’t maintain other plugins/themes.

Add Features

In the Graphene family of themes, many great features came from user suggestions. If you have an idea for a cool new feature, we’ll take it seriously and discuss it with you. However, we can’t promise that we’ll add the feature you requested, or if we do, in exactly the way you wanted it to be.

Fix Bugs

This one may sound strange, but it’s true. If you find a bug in Graphene family of themes, we take it very seriously. We’ll add it to the bug-fix queue and work on it. However, we can’t fix everything right that minute. So, if you hit a bug that’s keeping you from doing something, we can’t promise that we can fix it right away.

We’ll work with you to find a sensible temporary solution and will let you know as soon as it’s fixed, but we can’t guarantee any schedule.

Websites involving morally questionable and objectionable materials

We’ve got my own moral principals and ethical values to uphold, and we won’t sacrifice them in favour of business. As such, if you are using the theme for any of the purposes listed below, we will not entertain your support requests. They will be ignored and deleted.

Purposes that we consider to be ethically and morally questionable include, but not limited to:

  • Display and/or promotion of pornographic and gambling material
  • Promotion and/or sales of intoxicating substances, which include but not limited to, alcoholic beverages, illicit drugs, and other similarly intoxicating substances
  • Promotion of hatred, violence, crime, terrorism, and extremism

If you have any queries regarding any of the Terms and Conditions outlined above, please contact us.

Changes to our Terms and Conditions

If we decide to change our Terms and Conditions, we will post those changes on this page, and/or update the Terms and Conditions modification date below.

This Terms and Conditions was last updated on 10 March 2018.

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